Epygi QuadroCS SW-Version Installationsanleitung PDF herunterladen (Seite 81)

QuadroM32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus

QuadroM32x/8L/26x/12Li/26xi; (SW Version 5.3.x)

3. Press the Add button on the Authorized Phones Database page. The Add Entry page will appear in the browser window.

4. Choose the call type and enter a caller address in the corresponding text field.

5. Select a Login Extension and the Automatically Enter Call Relay Menu checkbox (if required).

6. Enable Call Back service if required and define a Call Back Destination in the same named field.

7. Fill in an optional Description in the appropriate field, if required.

8. Press Save to submit the settings.

To Delete an Authorized phone from the database

1. Enter the desired Auto Attendant Settings page.

2. Select Edit Authorized Phones Database to enter the Authorized Phones Database page.

3. To remove an authorized phone(s), select one or more checkboxes of the corresponding records that should be deleted from the Authorized

Phones Database table. Press Select all if all records should be deleted.

4. Press the Delete button on the Authorized Phones Database page.

5. Confirm the deletion by clicking on Yes or cancel the action by clicking on No.

Call Back Services

With Call Back service, callers can save a call charge when calling to and through Quadro. Quadro provides the possibility of creating a list of those

trusted callers that are allowed to make free of charge calls to Quadro's Auto Attendant or through its Call Relay menu to the third party SIP or PSTN

destination. Two types of Call Back services are available on the Quadro: Pre-configured Call Back and Remote Call Back Configuration.

Pre-Configured Call Back

For Pre-configured Call Back, a list of trusted callers must be configured in the Quadro's Authorized Phones Database using Web Management.

The Call Back service should be enabled and a valid callback destination should be specified for each caller.

To use Pre-configured Call Back, the caller registered in the Authorized Phones Database should simply call to the Quadro’s Auto Attendant

through SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and Quadro will call back to the defined Call

Back destination. By answering the incoming call caller will be connected to the Auto Attendant menu.

Please Note: Depending on the call back destination, make sure that there is at least one PSTN line routed to the Auto Attendant (from the FXO

Settings

page) or Auto Attendant has a proper SIP registration (see Attendant Extension Settings).

Remote Call Back

The Remote Call Back Configuration service is used by authorized callers to configure or reconfigure existing call back configuration on the

Quadro. Remote Call Back Configuration is divided into two modes accessible from the Quadro's Auto Attendant: Permanent Call Back and Non-

Permanent Call Back.

Please Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in

Authorized Phones Database for the trusted user.

Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled.

They can also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling Quadro's Auto Attendant and

entering the Auto Attendant menu, the caller can use the



code (see Feature Codes) to create a new trusted caller as well as to modify the Call

Back destination for the already registered callers in the Authorized Phones Database.

By entering Permanent Call Back reconfiguration menu, system asks caller to login by dialing the number and an appropriate password for the

Quadro's extension that is used as login extension in the Call Back settings. After passing the login, callers should follow the voice instructions for

configuring a new entry or reconfiguring existing entries in Authorized Phone database.

When system accepts the inserted settings, the corresponding entry will be logged to the Authorized Phones Database. The caller will then be

disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro within the next 45 seconds.

Answering the incoming call, the caller will be reconnected to the Quadro's Auto Attendant.

Please Note: The detected caller number must correspond to the one applied by the caller. In case of PSTN call back at least one PSTN line must

be available on the Quadro. There must be network connectivity and the destination must be reachable.

Non-Permanent Call Back configuration service allows trusted caller to organize one-time Call Back to the defined destination. In this situation, no

entry will be logged to the Authorized Phones Database. By calling Quadro's Auto Attendant and entering the Auto Attendant menu, the caller can

use



menu (see Feature Codes) to modify the Call Back destination for already registered callers in the Authorized Phones Database.

The system will ask to login by dialing the number and an appropriate password for the Quadro's extension that is used as login extension in the Call

Back settings. After login, caller should follow the voice instructions for reconfiguring the existing entry in Authorized Phone database. The caller will

then be disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro within the next 45

seconds. Answering the incoming call, the caller will be reconnected to the Quadro's Auto Attendant.

Please Note: For both Permanent Call Back and Non-Permanent Call Back, the detected caller number must correspond to the one configured

for trusted caller. In case of PSTN call back at least one PSTN line must be available on the Quadro. There must be network connectivity and the

destination must be reachable.

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